There is only one way we can stay the best and continue to work for our customers and thats by knowing what we don’t know. Allowing our customers to express a problem allows us to improve our service. The more details of the situation the better. ex: Date & Time of incident, barista info, product info, etc.

Erly Rush Loyalty program issues can be submitted here as well. Changing of phone numbers on the account or correction of points being allocated to the wrong account.

We may reach out to verify details. This does not mean the issue isn’t being addressed—it helps us understand what happened, resolve it properly, and prevent it in the future.